Advanced IT Skills Course
Elevate your IT expertise through practical training in optimising Windows performance, resolving hardware and network faults, recovering Microsoft 365 access, handling boot issues, and mastering professional documentation for tickets. Gain confidence to tackle complex IT challenges swiftly and deliver outstanding support consistently in professional environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides hands-on techniques to troubleshoot Windows and Microsoft 365 systems, manage boot failures and recoveries, fix printer and network glitches, and diagnose desktop hardware issues. Learners gain skills in precise documentation, effective ticketing, and smooth handovers to speed up resolutions, avoid recurring problems, and ensure dependable daily IT support.
Elevify advantages
Develop skills
- PC hardware diagnostics: rapidly identify, test, and replace faulty parts.
- Windows recovery expertise: swiftly resolve boot problems using WinRE, logs, and BIOS adjustments.
- Microsoft 365 troubleshooting: fix login, MFA, Outlook, and Teams access issues effectively.
- Professional IT ticketing: clearly record incidents, handovers, and root causes.
- Network and printer repairs: quickly restore connections, queues, and printing services.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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