Conversational AI Course
Master practical conversational AI for IT support: design intelligent chat and voice flows, model intents and entities, integrate with helpdesk systems, and leverage data-driven monitoring to enhance automation, accuracy, and user satisfaction in real-world scenarios.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Conversational AI Course teaches scoping and designing internal assistants, selecting NLU platforms, defining intents and entities, and creating effective dialogue flows for chat or voice interfaces. You will learn to manage PII securely, log interactions responsibly, integrate with authentication and ticketing systems, and apply metrics, error analysis, and A/B testing for ongoing performance improvements.
Elevify advantages
Develop skills
- Design hybrid chat flows for smooth self-service, failure recovery, and handoff.
- Build secure IT helpdesk bots with intents, entities, and backend integrations.
- Optimise channel UX by tailoring flows for voice, chat, latency, and compliance.
- Craft robust NLU by defining intents, sample utterances, and slot strategies quickly.
- Monitor and improve bots using logs, KPIs, and A/B tests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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