Conversational AI Course
4.1/5
Master practical conversational AI for IT support: design intelligent chat and voice flows, model intents and entities, integrate with helpdesk systems, and leverage data-driven monitoring to enhance automation, accuracy, and user satisfaction in real-world scenarios.

4.1 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Conversational AI Course teaches scoping and designing internal assistants, selecting NLU platforms, defining intents and entities, and creating effective dialogue flows for chat or voice interfaces. You will learn to manage PII securely, log interactions responsibly, integrate with authentication and ticketing systems, and apply metrics, error analysis, and A/B testing for ongoing performance improvements.
Elevify advantages
Develop skills
- Design hybrid chat flows for smooth self-service, failure recovery, and handoff.
- Build secure IT helpdesk bots with intents, entities, and backend integrations.
- Optimise channel UX by tailoring flows for voice, chat, latency, and compliance.
- Craft robust NLU by defining intents, sample utterances, and slot strategies quickly.
- Monitor and improve bots using logs, KPIs, and A/B tests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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