Business and Technology Course
Gain mastery in retail technology integration through this comprehensive Business and Technology Course. Participants will acquire skills to analyse stakeholder dynamics, engineer seamless data pipelines, choose optimal CRM and BI solutions, mitigate operational risks, and craft executable roadmaps that drive substantial improvements in profit margins, customer satisfaction levels, and overall technological efficiency in retail environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to diagnose retail performance issues swiftly, identify stakeholders, and resolve dysfunctional cross-functional processes. You will learn to create data flows linking CRM, BI, e-commerce, and finance systems, establish defined roles, and develop step-by-step implementation strategies featuring KPIs, testing protocols, and governance frameworks to ensure reliable integrations, enhanced customer satisfaction, and tangible profit growth.
Elevify advantages
Develop skills
- Diagnose retail value effectively by identifying profit leaks and customer experience deficiencies in technology-driven retail setups.
- Design comprehensive integrations by charting complete data pathways across CRM, BI, ERP, and e-commerce platforms.
- Establish robust data governance including master data management, quality standards, and unified customer profiles promptly.
- Develop strategic roadmaps and KPIs that synchronise with executive objectives and key retail performance indicators.
- Control change and risks through effective management of deployments, staff training, and continuous monitoring for reliable operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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