applied ai course
Master practical AI skills for support operations. Build scalable RAG systems, select and train models effectively, ensure privacy protection, and deploy safe AI features that reduce ticket handling time, improve customer satisfaction scores, and deliver measurable business results. The course equips you to create production-ready AI assistants with focus on compliance and performance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches designing, deploying, and monitoring real-world AI systems for support ticket handling. Learners gain expertise in RAG architectures, model selection, training, validation, data cleaning, labelling, and privacy safeguards. It also includes safety measures, governance, A/B testing, rollout plans, and success metrics to enable quick deployment of reliable, compliant, high-impact AI solutions.
Elevify advantages
Develop skills
- Design scalable AI architectures for support tickets with low latency and high efficiency.
- Implement secure AI workflows using filters, PII redaction, and strong governance controls.
- Train and evaluate AI models by fine-tuning LLMs, validating retrieval, and avoiding overfitting.
- Prepare quality support data through cleaning, labelling, and enrichment for optimal AI performance.
- Conduct AI experiments with A/B testing, metric monitoring, and safe feature rollouts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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