Aided Course
Aided Course equips IT professionals with skills to automate support workflows, lower ticket volumes, and accelerate issue resolution using practical playbooks, custom scripts, AI-powered suggestions, and performance metrics. It transforms routine challenges like password resets and VPN problems into smooth, data-backed processes that save time and improve service quality across the team.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You will develop ready-to-use guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and leverage scripts, standard templates, and AI solutions to minimise manual efforts, boost system reliability, enhance security, and increase user happiness daily.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities quickly.
- Develop playbooks for password resets and VPN issues for swift, trackable, error-free fixes.
- Design automated ticket handling flows covering smart intake, triage, routing, and resolution.
- Create reliable scripts and templates to eliminate repetitive tasks safely.
- Monitor key IT support metrics with dashboards tracking SLAs, first-contact resolution, volume, and satisfaction scores.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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