AI Automation Course
Master AI-driven automation for converting customer emails into CRM tickets. Learn to build intelligent AI agents, integrate RPA solutions, minimise manual efforts, shorten response times, and improve data precision through effective monitoring, risk management, and human intervention protocols. This hands-on course equips you to deploy scalable, compliant automations that deliver real business value.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to analyse manual email-to-ticket processes, spot inefficiencies, and select high-impact areas for automation. You will create strong AI and RPA workflows, set up data structures, and include human oversight steps. Gain skills in choosing tools, ensuring security, tracking performance, and measuring key indicators to keep your customer support automation reliable, secure, and simple to manage.
Elevify advantages
Develop skills
- Design AI-RPA workflows: map email-to-CRM processes with smooth human interventions.
- Build effective prompts: develop, test, and oversee LLM agents for ticket handling.
- Integrate tools quickly: link LLMs, RPA, and CRMs using secure APIs and logs.
- Operate securely: monitor KPIs, handle risks, and manage AI automations responsibly.
- Analyse workflows: identify issues and scope automations for maximum returns.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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