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Support Training

Support Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course provides practical tools for managing sensitive online chats confidently. You will learn trauma-informed communication techniques, crisis de-escalation methods, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, effective referrals, and follow-up strategies, while emphasising self-care, supervision, and continuous professional growth in a concise, impactful manner.

Elevify advantages

Develop skills

  • Trauma-informed chat support: Communicate with empathy, clarity, and user safety in mind.
  • Online crisis de-escalation: Calm heightened emotions and recognise when to escalate appropriately.
  • Ethical online support practices: Safeguard privacy, clarify boundaries, and maintain proper chat documentation.
  • Quick referral expertise: Connect users to vital resources for crises, housing, and mental health support.
  • Helper resilience building: Combat secondary trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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