Support Training
Support Training equips social workers and helpers with essential skills for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical standards, making effective referrals, and crafting clear, empathetic messages—all while safeguarding user safety, privacy, and your personal wellbeing through practical self-care practices.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides practical tools for managing sensitive online chats confidently. You will learn trauma-informed communication techniques, crisis de-escalation methods, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, effective referrals, and follow-up strategies, while emphasising self-care, supervision, and continuous professional growth in a concise, impactful manner.
Elevify advantages
Develop skills
- Trauma-informed chat support: Communicate with empathy, clarity, and user safety in mind.
- Online crisis de-escalation: Calm heightened emotions and recognise when to escalate appropriately.
- Ethical online support practices: Safeguard privacy, clarify boundaries, and maintain proper chat documentation.
- Quick referral expertise: Connect users to vital resources for crises, housing, and mental health support.
- Helper resilience building: Combat secondary trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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