Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through practical quality management techniques. The course covers spotting errors, defining SMART goals, monitoring performance indicators, mitigating risks, and implementing straightforward processes to improve precision, uniformity, and user contentment. Ideal for library professionals aiming to elevate service standards systematically.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to evaluate cataloging and user service issues in archives and libraries, create effective quality indicators, and establish SMART targets. You will master workflows for identifying errors, gathering feedback, monitoring services, developing action plans, handling risks, and maintaining improvements using easy tools, templates, and training methods.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance.
- Write SMART objectives for library quality targets.
- Implement QA workflows to detect and fix cataloging errors.
- Standardise user service with scripts, surveys, and feedback.
- Plan actions to manage risks and sustain quality improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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