Instructional Design for IT Course
Master the art of designing effective IT training programmes tailored for education professionals. Learn to construct Azure-focused helpdesk labs, formulate measurable learning objectives, accommodate diverse learner paces, and align all activities with actual ticket resolutions and performance improvements. This comprehensive course equips you with practical strategies to build engaging, outcome-driven modules that prepare IT support teams for real-world scenarios, ensuring faster problem-solving and higher efficiency in Azure environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to create a targeted 6-hour Microsoft Azure helpdesk training programme with defined objectives, practical support tickets, and quantifiable results. You will develop modules covering cloud fundamentals, identity management, essential resources, monitoring techniques, and troubleshooting methods, incorporating interactive labs, checklists, and reinforcement tasks to enhance learner confidence, minimise errors, and speed up resolution times for typical support challenges.
Elevify advantages
Develop skills
- Design Azure helpdesk training modules that are concise and job-oriented for a 6-hour programme.
- Align Azure services with authentic support tickets to develop scenario-driven labs efficiently.
- Formulate clear, measurable objectives linking Azure competencies to ticket resolution metrics.
- Structure inclusive training materials suitable for IT learners with varying proficiency levels.
- Create effective assessments including checklists, rubrics, and short follow-up tasks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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