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Telephone Switchboard Training

Telephone Switchboard Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain hands-on training in telephone switchboard operations for PBX and multi-line setups. Master greeting protocols, managing holds, calming difficult callers, precise call routing, error handling, call logging, confidentiality measures, voicemail systems, and call forwarding to ensure smooth, professional service delivery every time.

Elevify advantages

Develop skills

  • Professional call handling: manage multi-line PBX systems with precision and calm.
  • De-escalation techniques: soothe angry callers and convey difficult news politely.
  • Efficient call routing: screen, prioritise, and transfer calls for executives seamlessly.
  • Quick error fixing: recover from wrong routes or lost calls and log details properly.
  • Secure confidentiality: deal with HR, legal, and executive calls privately.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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