Telephone Switchboard Training
This course equips you with essential skills to operate modern telephone switchboards confidently. You will learn to handle multi-line PBX systems, route calls efficiently under pressure, apply professional scripts, manage sensitive discussions, log incidents accurately, and provide reliable service consistently. Ideal for secretariat and receptionist roles requiring top-notch telephony expertise.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on training in telephone switchboard operations for PBX and multi-line setups. Master greeting protocols, managing holds, calming difficult callers, precise call routing, error handling, call logging, confidentiality measures, voicemail systems, and call forwarding to ensure smooth, professional service delivery every time.
Elevify advantages
Develop skills
- Professional call handling: manage multi-line PBX systems with precision and calm.
- De-escalation techniques: soothe angry callers and convey difficult news politely.
- Efficient call routing: screen, prioritise, and transfer calls for executives seamlessly.
- Quick error fixing: recover from wrong routes or lost calls and log details properly.
- Secure confidentiality: deal with HR, legal, and executive calls privately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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