Reception Technique Course
Acquire essential front desk reception skills designed for secretariat staff. Master greeting guests, showing cultural awareness, managing complaints, and coordinating across departments to ensure efficient check-ins, safeguard privacy, and provide exceptional five-star service experiences that exceed expectations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course develops key front desk abilities for seamless and professional guest interactions. Participants learn standard check-in and check-out procedures, managing reservations, processing payments, and adhering to privacy guidelines. They practise effective communication, resolving complaints, and service recovery techniques, along with coordinating with housekeeping, maintenance, concierge, and food and beverage teams. Build assurance in dealing with international guests, overcoming language challenges, and fulfilling special requests via targeted hands-on sessions.
Elevify advantages
Develop skills
- Front desk operations: handle check-in, check-out, and payments in realistic settings.
- Professional reception skills: offer assured greetings and detailed room information.
- Guest communication: manage calls, emails, and directions with precision and courtesy.
- Complaint resolution: calm situations quickly using effective recovery methods.
- Cross-department coordination: optimise workflows with housekeeping, F&B, and maintenance teams.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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