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Reception Technique Course

Reception Technique Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course develops key front desk abilities for seamless and professional guest interactions. Participants learn standard check-in and check-out procedures, managing reservations, processing payments, and adhering to privacy guidelines. They practise effective communication, resolving complaints, and service recovery techniques, along with coordinating with housekeeping, maintenance, concierge, and food and beverage teams. Build assurance in dealing with international guests, overcoming language challenges, and fulfilling special requests via targeted hands-on sessions.

Elevify advantages

Develop skills

  • Front desk operations: handle check-in, check-out, and payments in realistic settings.
  • Professional reception skills: offer assured greetings and detailed room information.
  • Guest communication: manage calls, emails, and directions with precision and courtesy.
  • Complaint resolution: calm situations quickly using effective recovery methods.
  • Cross-department coordination: optimise workflows with housekeeping, F&B, and maintenance teams.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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