Reception and Switchboard Hostess Training
Enhance your front desk skills with this Reception and Switchboard Hostess Training course. Master professional phone etiquette, efficient visitor management, security protocols, confidentiality practices, and ready scripts to remain calm, organised, and effective even during peak hours, ensuring a professional first impression daily.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course improves front desk efficiency through practical training in desk organisation, professional telephone etiquette, visitor handling, and scripts for routine and challenging scenarios. It also covers security awareness, confidentiality maintenance, and stress management techniques to manage busy periods confidently while projecting a polished and dependable image consistently.
Elevify advantages
Develop skills
- Front desk workflow design: set up a fast, organized reception and switchboard.
- Professional phone handling: greet, route, and manage multiline calls with ease.
- Visitor and lobby control: register guests, manage waiting areas, and VIP access.
- Difficult interactions mastery: calm angry callers and visitors with proven scripts.
- Security and confidentiality: apply access, privacy, and log rules at reception.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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