Reception Agent Training
Gain expertise as a Reception Agent for front desk positions by mastering check-ins, Property Management System tasks, secure payments, guest requests, and conflict management. Develop skills in prioritisation, communication scripts, and service recovery techniques to provide professional and efficient guest experiences consistently across all interactions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with essential skills to handle check-in processes, manage Property Management System operations, and follow payment protocols effectively. You will learn to manage guest priorities during peak hours, deal with room upgrades, overbookings, and unique requests, while using effective communication scripts, explaining policies, and resolving disputes to ensure seamless arrivals, comfortable stays, and efficient departures.
Elevify advantages
Develop skills
- Master rapid check-ins by optimising PMS processes and room allocations smoothly.
- Excel in front desk management by prioritising guests, multitasking, and handling busy periods.
- Ensure secure transactions and verifications following hotel policies for payments and IDs.
- Handle diverse guest situations including walk-ins, upgrades, late departures, and family bookings.
- Employ conflict resolution strategies to calm situations, provide remedies, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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