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Reception Agent Training

Reception Agent Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with essential skills to handle check-in processes, manage Property Management System operations, and follow payment protocols effectively. You will learn to manage guest priorities during peak hours, deal with room upgrades, overbookings, and unique requests, while using effective communication scripts, explaining policies, and resolving disputes to ensure seamless arrivals, comfortable stays, and efficient departures.

Elevify advantages

Develop skills

  • Master rapid check-ins by optimising PMS processes and room allocations smoothly.
  • Excel in front desk management by prioritising guests, multitasking, and handling busy periods.
  • Ensure secure transactions and verifications following hotel policies for payments and IDs.
  • Handle diverse guest situations including walk-ins, upgrades, late departures, and family bookings.
  • Employ conflict resolution strategies to calm situations, provide remedies, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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