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Public Reception Training

Public Reception Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential skills to manage visitors effectively in public offices. You will learn to handle missing documents, guide transactions smoothly, organise queues efficiently, maintain confidentiality, and adhere to legal guidelines. It focuses on developing strong communication abilities, conflict resolution techniques, stress management, and provides practical phone and email templates for delivering professional services daily.

Elevify advantages

Develop skills

  • Reception basics: manage IDs, missing documents, and follow-ups confidently.
  • Visitor management: control queues, signage, and directions in crowded settings.
  • Conflict handling: de-escalate disputes and calm upset visitors safely.
  • Clear communication: apply scripts, tone control, and active listening skills.
  • Multi-channel support: provide accurate info consistently by phone, email, and face-to-face.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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