Public Reception Training
Gain mastery in public reception for government secretariat positions. Learn to process documents, direct visitors, manage queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels. Ensure data protection and composure under pressure with practical, real-world techniques for efficient service delivery.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills to manage visitors effectively in public offices. You will learn to handle missing documents, guide transactions smoothly, organise queues efficiently, maintain confidentiality, and adhere to legal guidelines. It focuses on developing strong communication abilities, conflict resolution techniques, stress management, and provides practical phone and email templates for delivering professional services daily.
Elevify advantages
Develop skills
- Reception basics: manage IDs, missing documents, and follow-ups confidently.
- Visitor management: control queues, signage, and directions in crowded settings.
- Conflict handling: de-escalate disputes and calm upset visitors safely.
- Clear communication: apply scripts, tone control, and active listening skills.
- Multi-channel support: provide accurate info consistently by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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