Physical and Telephone Reception Training
This course equips you with essential skills for front-desk and phone reception in secretariat roles. You will learn professional greetings, efficient check-in processes, call handling scripts, confidentiality practices, de-escalation methods, time management, and multitasking to confidently manage visitors, calls, and sensitive information while maintaining a calm and organised reception area.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills for confident front-desk and phone reception duties. Master professional greetings, visitor check-ins, call scripts, voicemail management, confidentiality protocols, de-escalation techniques, time management, and multitasking to ensure smooth operations and a professional reception environment.
Elevify advantages
Develop skills
- Master front desk greetings to quickly turn walk-ins into appointments.
- Develop professional phone etiquette for handling all types of calls smoothly.
- Build confidential handling skills to safeguard client data and documents.
- Learn de-escalation techniques to manage upset visitors and waiting times.
- Gain accurate documentation skills for logging visitors, calls, and messages.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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