Medical Reception Course
Gain expertise in front-desk operations including communication, patient triage, scheduling, privacy compliance, and infection control. The Medical Reception Course equips reception staff with ready scripts, checklists, and workflows to manage challenging scenarios effectively and ensure smooth clinic functioning with high standards of professionalism and efficiency.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Medical Reception Course provides practical skills for managing front desks confidently. You will learn patient arrival processes, basic triage, privacy protocols, call handling scripts, appointment scheduling, managing delays and no-shows. Develop communication, de-escalation techniques, infection control measures at reception, and use checklists, reports, workflows for organised, safe, professional daily operations.
Elevify advantages
Develop skills
- Master patient intake with quick, accurate identification, triage, and privacy procedures.
- Control appointments by scheduling, confirming, and handling no-shows using clear scripts.
- Apply de-escalation strategies to manage upset or delayed patients calmly and assertively.
- Organise front desk operations with efficient workflows, documentation, and infection control.
- Prepare daily clinic reports using checklists and metrics to monitor flow and enhance service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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