Head of Secretarial Department Course
This course provides essential skills for leading a secretarial department, focusing on team building, process optimization, performance monitoring, and practical tools for efficient office management.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Head of Secretarial Department Course equips you with practical tools to organise schedules, manage documents, and handle visitors confidently. Learn to build a solid six-member team, assign clear roles, and prioritise competing demands. Master KPIs, reporting, and continuous improvement, while using ready-to-apply templates, checklists, and modern office tools to streamline daily operations and enhance service quality.
Elevify advantages
Develop skills
- Design secretarial teams: define roles, reporting lines, and priorities quickly.
- Build efficient office procedures for scheduling, documents, email, and visitors.
- Use KPIs and simple data tools to monitor secretarial performance and improve.
- Apply root-cause analysis to address lateness, disorganisation, and slow responses.
- Implement templates, checklists, and shared calendars for smooth daily control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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