Administrative Receptionist Course
This Administrative Receptionist Course equips you with essential front-desk expertise in communication, appointment management, telephone operations, and record documentation. Tailored for administrative staff aiming to handle patients, colleagues, and data confidently and professionally in healthcare environments, it fosters efficiency and poise in dynamic settings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills for front-desk roles in medical and wellness centres through this concise Administrative Receptionist Course. Master courteous greetings, conflict de-escalation techniques, patient privacy protocols, superior phone manners, efficient call prioritisation, and voicemail management. Hone precise appointment booking, calendar oversight, record-keeping, and fee discussions using vital software tools, ready-made templates, and checklists to ensure smooth and organised operations across every shift.
Elevify advantages
Develop skills
- Front desk professionalism: Handle check-ins, ensure privacy, and manage patient movement seamlessly.
- Phone etiquette expertise: Manage critical calls, prioritise effectively, and route them proficiently.
- Intelligent scheduling: Oversee calendars, prevent overlaps, and minimise patient wait times.
- Precise documentation: Record communications, arrange files, and facilitate smooth shift transitions.
- Service and pricing clarity: Communicate choices, establish limits, and refer issues appropriately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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