Administrative and Reception Employee Training
Gain expertise in front desk management through professional reception techniques, visitor handling procedures, telephone etiquette, and stress control strategies. Perfect for administrative personnel aiming to provide excellent service, safeguard sensitive information, and manage diverse situations proficiently. This course builds confidence and efficiency in daily operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips admin and reception staff with essential skills to handle visitors, calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging, badge issuance, package handling, and documentation processes. Enhance opening routines, ensure privacy compliance, manage high-pressure scenarios calmly, and implement standards for superior front desk service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: record, check, issue badges, and direct deliveries accurately.
- Excel in phone handling and routing: control queues, transfers, and use scripts smoothly.
- Enhance face-to-face interactions: welcome guests, calm tensions, and secure privacy assuredly.
- Manage reception stress: remain composed, prioritise duties, and boost performance metrics quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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