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Key Account Management Course

Key Account Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Key Account Management Course provides essential tools to safeguard and expand strategic SaaS accounts. You will learn to analyse usage patterns, support tickets, and financial indicators; develop comprehensive 12-month account plans; map key stakeholders; and craft precise communication strategies. Additionally, master techniques for churn prevention, revenue expansion, negotiation skills, and risk monitoring dashboards to confidently secure renewals, upsells, and enduring customer relationships.

Elevify advantages

Develop skills

  • SaaS account analysis: analyse usage, support, and revenue data to identify risks quickly.
  • 12-month account planning: establish KPIs, milestones, and actionable steps for key accounts.
  • Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
  • Expansion strategies: create cross-sell and upsell plans to boost annual recurring revenue fast.
  • Risk management systems: develop alerts, playbooks, and reviews to avoid customer churn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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