Customer Service in the Sales Process Course
This course equips you with essential customer service skills for sales: deliver impactful greetings, quickly assess needs, manage objections effectively, de-escalate tense situations, and close deals confidently. Enhance customer loyalty, drive repeat sales, and elevate your role as a top sales professional through practical techniques and ongoing reflection.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain confidence in greeting customers, understanding their needs, and smoothly guiding them from trial to purchase. Master de-escalation techniques, clear refund policies, objection handling, and sales closing skills. Develop product expertise, offer garment care tips, and use feedback for continuous improvement in every customer interaction.
Elevify advantages
Develop skills
- Master de-escalation to quickly calm upset customers using effective phrases.
- Create trust with powerful greetings and lasting first impressions.
- Handle objections on price, fit, and quality to secure more sales.
- Provide needs-based styling by matching outfits, colours, and silhouettes perfectly.
- Build loyalty through after-sales care tips, feedback, and follow-up strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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