Customer Reception Training
Gain essential front desk and reception skills to boost sales success. Master professional greetings, visitor management, phone etiquette, de-escalation techniques, and lobby control to create positive guest experiences that support your sales team and help close more deals effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides practical tools for confidently greeting visitors, managing busy lobbies, and handling calls professionally. You will learn clear intake and badge procedures, basic privacy rules, message templates, and de-escalation scripts for tough situations. Use checklists, policies, and metrics to ensure smooth, safe, and consistent front desk service daily.
Elevify advantages
Develop skills
- Reception scripting: Deliver confident greetings aligned with your brand to engage visitors.
- Phone handling: Manage multiple calls, routing, and messages smoothly without issues.
- Visitor intake: Quickly register, badge, and track guests securely.
- Lobby management: Prioritise queues and walk-ins while maintaining satisfaction.
- De-escalation skills: Calm upset visitors swiftly to protect staff and brand.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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