Customer Care Course
Elevate your service game to drive sales success. This Customer Care Excellence Training equips you with techniques to resolve complaints swiftly, optimise queue management, communicate product benefits clearly, and cultivate customer loyalty—transforming routine interactions into sustained revenue growth and repeat patronage. Ideal for retail professionals aiming to excel in customer-facing roles.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills to handle daily store operations, manage shifts efficiently, minimise waiting times, and foster a professional yet friendly atmosphere. Master complaint resolution, policy explanations, and de-escalating tough situations, while converting interactions into lasting loyalty via effective communication, needs-based advice, strategic follow-ups, and key metrics for measuring customer satisfaction growth.
Elevify advantages
Develop skills
- Mastery of retail customer journey to enhance satisfaction and boost in-store sales conversions.
- Effective objection handling strategies to address complaints quickly and safeguard transactions.
- Consultative selling techniques to identify customer needs, showcase value, and close deals ethically.
- Proficiency in CRM tools and queue management to reduce wait times and elevate follow-up effectiveness.
- Comprehensive loyalty strategies using feedback, performance indicators, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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