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Customer Care Course

Customer Care Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical skills to handle daily store operations, manage shifts efficiently, minimise waiting times, and foster a professional yet friendly atmosphere. Master complaint resolution, policy explanations, and de-escalating tough situations, while converting interactions into lasting loyalty via effective communication, needs-based advice, strategic follow-ups, and key metrics for measuring customer satisfaction growth.

Elevify advantages

Develop skills

  • Mastery of retail customer journey to enhance satisfaction and boost in-store sales conversions.
  • Effective objection handling strategies to address complaints quickly and safeguard transactions.
  • Consultative selling techniques to identify customer needs, showcase value, and close deals ethically.
  • Proficiency in CRM tools and queue management to reduce wait times and elevate follow-up effectiveness.
  • Comprehensive loyalty strategies using feedback, performance indicators, and follow-ups to encourage repeat visits.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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