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CRM Customer Service Course

CRM Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches how to record all customer interactions, manage cases efficiently, and monitor vital metrics such as first response time and pending cases. You will master routing rules, service level agreements, and automation tools to accelerate issue resolution, customise communications using complete interaction history, and incorporate knowledge base resources. Create effective dashboards, enhance customer retention, and convert routine service exchanges into quantifiable business outcomes.

Elevify advantages

Develop skills

  • CRM case handling: monitor, prioritise, and close tickets using defined SLAs.
  • Service with sales focus: identify leads, promote upsells, and increase retention from each interaction.
  • Efficient CRM structuring: label, connect, and record details for quick and precise assistance.
  • Scalable personalisation: leverage past records, sentiment analysis, and knowledge base for custom replies.
  • CRM automation essentials: build dashboards, set up routing, and use reminders to save valuable time.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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