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CRM Customer Service Course

CRM Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches how to record all customer interactions, manage cases efficiently, and monitor vital metrics such as first response time and pending cases. You will master routing rules, service level agreements, and automation tools to accelerate issue resolution, customise communications using complete interaction history, and incorporate knowledge base resources. Create effective dashboards, enhance customer retention, and convert routine service exchanges into quantifiable business outcomes.

Elevify advantages

Develop skills

  • CRM case handling: monitor, prioritise, and close tickets using defined SLAs.
  • Service with sales focus: identify leads, promote upsells, and increase retention from each interaction.
  • Efficient CRM structuring: label, connect, and record details for quick and precise assistance.
  • Scalable personalisation: leverage past records, sentiment analysis, and knowledge base for custom replies.
  • CRM automation essentials: build dashboards, set up routing, and use reminders to save valuable time.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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