Commercial Employee Training
Elevate your retail performance through Commercial Employee Training Programme. Gain expertise in customer service, resolving complaints, optimising checkout processes, and employing soft selling tactics to secure more sales, foster customer loyalty, and navigate difficult scenarios with assurance and poise.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This programme equips you with practical skills to manage customer complaints, returns, and challenging interactions confidently. You will master de-escalation techniques, precise transaction processing, policy adherence, fraud detection, and swift checkout procedures. Develop robust communication abilities, product suggestion strategies, subtle selling methods, along with enhanced empathy, stress coping mechanisms, and ongoing performance enhancement for superior customer satisfaction and outcomes.
Elevify advantages
Develop skills
- Customer conflict resolution: swiftly calm complaints using effective scripts.
- Retail sales consulting: recommend products based on customer needs and apply gentle selling to finalise sales.
- Checkout and queue mastery: accelerate lines while upholding high service standards.
- Policy and payment handling: implement store policies correctly and handle cash or card payments securely.
- Continuous improvement habits: leverage feedback to refine empathy and persuasive skills.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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