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Commercial Employee Training

Commercial Employee Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This programme equips you with practical skills to manage customer complaints, returns, and challenging interactions confidently. You will master de-escalation techniques, precise transaction processing, policy adherence, fraud detection, and swift checkout procedures. Develop robust communication abilities, product suggestion strategies, subtle selling methods, along with enhanced empathy, stress coping mechanisms, and ongoing performance enhancement for superior customer satisfaction and outcomes.

Elevify advantages

Develop skills

  • Customer conflict resolution: swiftly calm complaints using effective scripts.
  • Retail sales consulting: recommend products based on customer needs and apply gentle selling to finalise sales.
  • Checkout and queue mastery: accelerate lines while upholding high service standards.
  • Policy and payment handling: implement store policies correctly and handle cash or card payments securely.
  • Continuous improvement habits: leverage feedback to refine empathy and persuasive skills.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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