Back Office Operations Course
This course equips you with essential skills to optimise back office operations in sales. You will learn to streamline order processing, enhance CRM data accuracy, implement automation and SOPs, monitor performance metrics, and ensure timely fulfillment. Gain practical expertise to manage high-volume orders efficiently, minimise errors, and deliver superior customer service while maintaining compliance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in back office operations for handling office equipment orders effectively. The course covers order management basics, inventory control, and CRM data maintenance, along with practical applications of automation, templates, and standard procedures to eliminate errors and speed up processes. Develop abilities in tracking metrics, prioritising tasks, communicating updates, and applying risk controls to process more orders accurately, keep clients informed, and ensure seamless, regulation-compliant delivery.
Elevify advantages
Develop skills
- Master order handling for complex B2B sales with speed and precision.
- Develop CRM and ERP data entry, syncing, and validation skills without errors.
- Apply simple automation tools like checklists and macros to reduce admin time.
- Track key metrics such as cycle time, fill rate, and error rates in operations.
- Manage customer issues like delays, returns, and SLAs to retain business.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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