Mystery Shopper Training Course
This course teaches mystery shopping skills for retail, including setting visit goals, building checklists, making discreet observations, writing reports, and offering recommendations to boost service quality and sales. Perfect for retail professionals seeking data-driven insights from store visits.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Learn to establish clear objectives, design realistic scenarios, and select optimal timing for mystery shopping visits. Master creating checklists and rating scales, performing discreet observations, taking objective notes, and compiling reports with practical recommendations to enhance service and sales performance.
Elevify advantages
Develop skills
- Design clear visit objectives for retail mystery shopping.
- Create precise checklists and rating scales for evaluations.
- Conduct discreet and accurate store observations.
- Write objective reports from observation notes.
- Provide actionable recommendations for service improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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