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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential skills to manage customer inquiries, process orders accurately, and handle peak times confidently. You will master pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Utilise provided scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist pricing skills: quickly provide clear price ranges and effective upsells.
  • Delivery management: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policy expertise: confidently explain refunds, payments, and privacy rules.
  • Professional customer interaction: manage calls, resolve complaints, and drive sales with empathy.
  • Order precision techniques: apply checklists, scripts, and documentation to avoid errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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