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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential skills to manage customer inquiries, process orders accurately, and handle peak times confidently. You will master pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Utilise provided scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist pricing skills: quickly provide clear price ranges and effective upsells.
  • Delivery management: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policy expertise: confidently explain refunds, payments, and privacy rules.
  • Professional customer interaction: manage calls, resolve complaints, and drive sales with empathy.
  • Order precision techniques: apply checklists, scripts, and documentation to avoid errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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