Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: expertly manage phone calls, orders, pricing, deliveries, payments, and complaints. Employ practical scripts, checklists, and tools to increase sales, cut down errors, and satisfy customers consistently. This training builds confidence for smooth operations in a busy floral retail setting.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills to manage customer inquiries, process orders accurately, and handle peak times confidently. You will master pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Utilise provided scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist pricing skills: quickly provide clear price ranges and effective upsells.
- Delivery management: coordinate urgent orders, routes, and timely customer notifications.
- Retail policy expertise: confidently explain refunds, payments, and privacy rules.
- Professional customer interaction: manage calls, resolve complaints, and drive sales with empathy.
- Order precision techniques: apply checklists, scripts, and documentation to avoid errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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