Retail Operations Course
This course equips retail professionals with practical skills to streamline operations, boost efficiency, and drive better business results through inventory control, KPI analysis, staffing optimization, customer service excellence, and actionable planning.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This hands-on course provides you with straightforward tools to optimise operations, manage inventory, and enhance outcomes. Learn about forecasting, replenishment, markdown strategies, and essential metrics such as stock turnover and sell-through. Develop efficient schedules, standard operating procedures, and service guidelines, then convert feedback and key performance indicators into a targeted 90-day action plan that elevates performance, safeguards margins, and betters the customer experience.
Elevify advantages
Develop skills
- Intelligent inventory management: plan, replenish, and clear stock using efficient, quick methods.
- Expertise in retail KPIs: monitor sell-through, stock turnover, labour costs, and service indicators.
- Shift and staffing scheduling: create flexible rosters based on footfall and sales information.
- Superior customer service: implement scripts, fitting-room protocols, and recovery measures.
- 90-day retail action plans: formulate, test, and monitor shop enhancements using KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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