Commerce Employee Training
Commerce Employee Training Programme develops capable retail teams proficient in customer service, time management, safety measures, and store operations. It empowers staff to tackle busy periods, address customer issues, secure inventory, and increase sales through professional and courteous service, ensuring reliable daily performance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This programme equips commerce employees with practical skills to manage peak hours confidently. You will learn effective time management, clear communication, and smooth upselling techniques while upholding top service levels. Gain expertise in checklists, conversation templates, safety protocols, incident handling, loss prevention fundamentals, and policy adherence to serve customers well, safeguard the store, and deliver consistent performance daily.
Elevify advantages
Develop skills
- Quick retail task prioritisation: handle safety, service, and operations efficiently during high-pressure situations.
- Customer dispute management: resolve pricing and promotion conflicts swiftly and calmly.
- Busy sales communication: use simple, courteous scripts for upselling and loyalty programmes.
- Essential store operations: master POS systems, stock handling, and fitting room management.
- Retail safety measures: report incidents, prevent losses, and respond to child safety concerns promptly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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