Building Concierge Training
Master Building Concierge Training for high-end properties. Gain expertise in resident communication, service standards, problem-solving scripts, and performance metrics to increase satisfaction, safeguard property value, and improve real estate management. This course equips you with essential skills for professional concierge operations in luxury buildings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Building Concierge Training Programme provides practical tools for delivering top-quality resident services. You will learn communication methods, service norms, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage in real-life scenarios, scripts, and a competency framework to enhance satisfaction, minimise complaints, and ensure smooth operations.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service KPIs swiftly.
- Front desk operations: manage reception, packages, and visitors using professional SOPs.
- Service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Concierge QA toolkit: implement checklists, audits, and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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