After-Sales Training
Gain mastery in handling returns and complaints using proven after-sales processes, de-escalation techniques, and quality assurance tools. Tailored for operations teams, this course reduces handling times, improves first-contact resolution rates, and elevates customer satisfaction at every interaction point. It focuses on practical skills for real-world application in customer service environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical tools to manage returns and complaints efficiently, accurately, and confidently. You will learn clear policies, step-by-step processes, escalation procedures, and internal system usage. Develop strong communication and de-escalation abilities via role-plays, quizzes, and live sessions, while monitoring metrics to enhance response times, first-contact resolution, and customer satisfaction scores.
Elevify advantages
Develop skills
- Master returns workflow: handle complete intake, validation, and resolution processes.
- Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching skills: conduct sampling, peer reviews, and provide corrective feedback.
- Drive operations with metrics: monitor FCR, CSAT, and handling time for better performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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