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After-Sales Training

After-Sales Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with practical tools to manage returns and complaints efficiently, accurately, and confidently. You will learn clear policies, step-by-step processes, escalation procedures, and internal system usage. Develop strong communication and de-escalation abilities via role-plays, quizzes, and live sessions, while monitoring metrics to enhance response times, first-contact resolution, and customer satisfaction scores.

Elevify advantages

Develop skills

  • Master returns workflow: handle complete intake, validation, and resolution processes.
  • Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
  • Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
  • Develop QA and coaching skills: conduct sampling, peer reviews, and provide corrective feedback.
  • Drive operations with metrics: monitor FCR, CSAT, and handling time for better performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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