supervision training
Supervision Training Essentials offers managers hands-on tools to define precise goals, coach confidently, analyse team metrics, curb burnout, and lead impactful one-on-ones. This boosts team performance, accountability, and customer happiness through better supervision practices.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips supervisors with practical strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. You will gain skills to coach effectively, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Additionally, master techniques for assessing team performance, monitoring weekly progress, reporting to seniors, and making swift adjustments for sustained enhancements.
Elevify advantages
Develop skills
- Master coaching and feedback to conduct effective performance discussions quickly.
- Set KPIs and goals by aligning business needs with measurable targets.
- Analyse support metrics like AHT, CSAT, NPS, and QA to identify issues promptly.
- Apply root-cause analysis using 5 Whys and fishbone diagrams for persistent problems.
- Establish supervision routines including monthly reviews, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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