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supervision training

supervision training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips supervisors with practical strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. You will gain skills to coach effectively, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Additionally, master techniques for assessing team performance, monitoring weekly progress, reporting to seniors, and making swift adjustments for sustained enhancements.

Elevify advantages

Develop skills

  • Master coaching and feedback to conduct effective performance discussions quickly.
  • Set KPIs and goals by aligning business needs with measurable targets.
  • Analyse support metrics like AHT, CSAT, NPS, and QA to identify issues promptly.
  • Apply root-cause analysis using 5 Whys and fishbone diagrams for persistent problems.
  • Establish supervision routines including monthly reviews, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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