Practical Service Quality Management Course
Master practical service quality management: design smart surveys, track KPIs, analyze trends and text feedback, and turn insights into improvement actions that boost customer satisfaction, loyalty, and performance across your service operations. This course equips you with tools to elevate service performance through data-driven decisions and continuous enhancements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Practical Service Quality Management Course teaches designing robust satisfaction metrics, building effective surveys, and converting feedback into targeted improvements. Set clear CSAT, NPS, CES objectives, analyze multi-channel data, link actions to KPIs, and apply tools for root-cause analysis, change management, and ongoing enhancement to boost service performance and customer loyalty swiftly.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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