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Practical Service Quality Management Course

Practical Service Quality Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Practical Service Quality Management Course teaches designing robust satisfaction metrics, building effective surveys, and converting feedback into targeted improvements. Set clear CSAT, NPS, CES objectives, analyze multi-channel data, link actions to KPIs, and apply tools for root-cause analysis, change management, and ongoing enhancement to boost service performance and customer loyalty swiftly.

Elevify advantages

Develop skills

  • Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
  • Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
  • Map service journeys: spot pain points and quick wins across all touchpoints.
  • Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
  • Run improvement pilots: link actions to KPIs and scale what works quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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