MCO course
The MCO Course equips retail managers with practical tools to enhance store sales, optimise operations, and minimise complaints through effective KPIs, structured action plans, service standards, and team performance strategies that deliver consistent weekly improvements and measurable results in mid-range fashion retail environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The MCO Course provides hands-on tools to rapidly improve store performance. Participants learn to create 8–12 week action plans, define precise KPIs, conduct straightforward A/B tests to drive sales growth, implement customer service protocols, reduce complaints, optimise scheduling, and leverage dashboards, escalation guides, and sales strategies customised for mid-range fashion retail to achieve confident weekly progress.
Elevify advantages
Develop skills
- Retail KPI mastery: track, interpret, and act on core fashion store metrics fast.
- Action planning: build 8–12 week retail plans with clear owners, timing, and KPIs.
- Sales optimization: apply merchandising, promos, and scripts to lift store conversion.
- Service excellence: cut queues, standardize service, and reduce complaints quickly.
- Team performance: schedule by footfall and coach staff with simple daily routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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