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group management training

4.7/5
group management training
4.7 in rating
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Group Management Training Programme provides practical tools to define clear roles, foster effective cross-functional teamwork, and lead changes confidently. You will learn to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. Conclude with a 60-90 day action plan to boost teamwork, cross-selling outcomes, and customer satisfaction right away.

Elevify advantages

Develop skills

  • Change leadership: Implement ADKAR, Kotter models, and stakeholder strategies in actual teams.
  • Team design skills: Quickly create clear roles, RACI matrices, SLAs, and shared performance dashboards.
  • Hybrid communication: Conduct effective asynchronous updates and inclusive team meetings.
  • Conflict resolution: Address inter-team issues using structured negotiation techniques.
  • Cross-sell metrics: Leverage NPS, CSAT, and SLAs to increase revenue while minimising customer churn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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