group management training
4.7/5
Gain expertise in group management using practical tools for designing teams, handling change, resolving conflicts, and promoting cross-selling. Master aligning stakeholders, defining roles, enhancing communication, and achieving measurable results in hybrid teams focused on customers. This programme equips you to lead effectively across diverse groups with confidence and precision.

4.7 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Group Management Training Programme provides practical tools to define clear roles, foster effective cross-functional teamwork, and lead changes confidently. You will learn to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. Conclude with a 60-90 day action plan to boost teamwork, cross-selling outcomes, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: Implement ADKAR, Kotter models, and stakeholder strategies in actual teams.
- Team design skills: Quickly create clear roles, RACI matrices, SLAs, and shared performance dashboards.
- Hybrid communication: Conduct effective asynchronous updates and inclusive team meetings.
- Conflict resolution: Address inter-team issues using structured negotiation techniques.
- Cross-sell metrics: Leverage NPS, CSAT, and SLAs to increase revenue while minimising customer churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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