female assistant manager training
Gain confidence as a female assistant manager through this comprehensive program. Master daily planning, KPI tracking, team communication, and conflict resolution to effectively lead teams, manage high-pressure situations, and take decisive actions that boost performance and team morale across operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips female assistant managers with practical skills to manage daily operations confidently. You will learn to monitor key performance indicators such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and alerts. Develop effective planning, prioritisation under pressure, conflict resolution, and clear communication to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: Execute daily operations using checklists and standard operating procedures.
- Enhance team communication: Conduct standups, briefings, and deliver precise status updates.
- Excel in conflict resolution: Manage difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs effectively: Track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
- Make rapid decisions: Prioritise tasks, triage problems, and escalate issues confidently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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