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female assistant manager training

female assistant manager training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This training equips female assistant managers with practical skills to manage daily operations confidently. You will learn to monitor key performance indicators such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and alerts. Develop effective planning, prioritisation under pressure, conflict resolution, and clear communication to keep your team aligned, productive, and dedicated to customer satisfaction.

Elevify advantages

Develop skills

  • Master shift planning: Execute daily operations using checklists and standard operating procedures.
  • Enhance team communication: Conduct standups, briefings, and deliver precise status updates.
  • Excel in conflict resolution: Manage difficult conversations, de-escalate tensions, and secure team agreements.
  • Monitor KPIs effectively: Track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
  • Make rapid decisions: Prioritise tasks, triage problems, and escalate issues confidently.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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