customer success manager training
This Customer Success Manager Training equips managers with practical tools to cut churn, create 90-day success plans, conduct strategic meetings, monitor account health metrics, and handle renewal risks. It drives customer retention, expansion, and lasting value through better communication, adoption, and support strategies.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Customer Success Manager Training provides hands-on tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, impactful meetings, compelling renewal messages, risk analysis, account health checks, stakeholder mapping, KPI setting, and 90-day success plans that sync communication, adoption, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that get responses.
- Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify churn risks early and launch targeted mitigation steps.
- 90-day retention planning: create clear timelines, assign owners, and coordinate team actions.
- Stakeholder mapping: assess revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course