course on business project
This course equips management professionals with skills to master Click & Collect initiatives. Explore omnichannel strategies, technology integration, store operations, performance metrics, and risk management to successfully design, launch, and optimise retail fulfilment projects that drive business growth and efficiency.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This practical course teaches you to design and launch an effective Click & Collect system end-to-end. Gain knowledge on fulfilment models, customer journeys, key performance indicators, financial effects, IT systems, order management software, and testing. Develop strong project plans, handle risks and costs, ready stores for operations, and craft marketing strategies for successful rollout.
Elevify advantages
Develop skills
- Omnichannel strategy: Design Click & Collect customer journeys to increase retail sales.
- Tech integration: Integrate OMS, POS, and e-commerce systems for smooth order processing.
- Store operations: Prepare store layouts, staffing, and procedures for quick pickups.
- Project leadership: Plan and manage cross-functional retail projects effectively.
- Performance analytics: Monitor KPIs, risks, and ROI for fulfilment initiatives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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