Tertiary Sector Training
Gain expertise in service strategy, operations, and team management within the tertiary sector. Master designing efficient processes, harnessing data and automation, mitigating risks, and cultivating high-performing teams that provide tangible value to clients and stakeholders. This comprehensive training equips you to elevate service delivery standards effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations by creating blueprints for efficient and consistent service journeys quickly.
- Analyse service quality using KPIs, developing dashboards to identify and implement rapid improvements.
- Implement technology-driven services with CRM, AI, and automation to enhance customer experiences significantly.
- Manage workforce and culture through hiring, training, and engaging teams for superior service performance.
- Plan risk mitigation and rollouts using pilots, detailed roadmaps, and strong governance frameworks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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