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Tertiary Sector Training

Tertiary Sector Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course provides practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6-12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations by creating blueprints for efficient and consistent service journeys quickly.
  • Analyse service quality using KPIs, developing dashboards to identify and implement rapid improvements.
  • Implement technology-driven services with CRM, AI, and automation to enhance customer experiences significantly.
  • Manage workforce and culture through hiring, training, and engaging teams for superior service performance.
  • Plan risk mitigation and rollouts using pilots, detailed roadmaps, and strong governance frameworks.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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