Internal Quality Audit Training
This course equips you with essential skills for conducting internal quality audits in service operations. You will learn to plan risk-based audits, map critical processes, gather reliable evidence, identify nonconformities, and create clear reports with recommendations that boost compliance, efficiency, and informed management choices.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on skills in internal quality auditing: plan and conduct effective audits, map service processes with tools like SIPOC and RACI, collect evidence via checklists and interviews, spot nonconformities, analyse root causes, evaluate risks, and produce clear reports with recommendations to enhance compliance and support management.
Elevify advantages
Develop skills
- Plan risk-based internal audits by defining scope, sampling, and clear objectives.
- Map service processes quickly using SIPOC, swimlanes, and RACI for quality checks.
- Collect strong audit evidence through checklists, interviews, and document reviews.
- Spot and classify nonconformities with clear findings and root cause analysis.
- Prepare effective audit reports with actionable recommendations, owners, and timelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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