Enhancing Customer Service Operations in Utility Control Rooms Course
This course equips Management and Administration professionals with practical skills to optimise customer service operations in utility companies across India. Learn effective communication and coordination between control rooms and field teams, identify and analyse operational bottlenecks, and apply key performance indicators to monitor and improve service quality. Gain hands-on knowledge of technology tools like CRM systems and real-time dispatch to enhance customer satisfaction and operational efficiency.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
This course equips Management and Administration professionals with practical skills to optimise customer service operations in utility companies across India. Learn effective communication and coordination between control rooms and field teams, identify and analyse operational bottlenecks, and apply key performance indicators to monitor and improve service quality. Gain hands-on knowledge of technology tools like CRM systems and real-time dispatch to enhance customer satisfaction and operational efficiency.
Elevify advantages
Develop skills
- Master effective communication to coordinate control rooms and field teams seamlessly.
- Analyse delays and bottlenecks to enhance operational efficiency and customer satisfaction.
- Apply key performance indicators to monitor and improve customer service outcomes.
- Develop and implement practical solutions using technology and CRM systems.
- Design continuous improvement strategies tailored for utility customer service operations in India.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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