Designing Innovative Services Course
This course equips managers with tools to transform complex health insurance services into reliable, user-friendly experiences. Through rapid research, journey mapping, and service blueprints, participants learn to align teams, optimise touchpoints, set KPIs, and deliver practical improvements across operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain hands-on skills to redesign complex health insurance services end-to-end. Master quick user research, objective setting, journey mapping, service blueprinting, digital experience design, touchpoint specification, KPI definition, and creating actionable deliverables for immediate organisational impact.
Elevify advantages
Develop skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
- Intangible service design: craft clear, human digital flows for complex benefits.
- Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course