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Designing Innovative Services Course

Designing Innovative Services Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain hands-on skills to redesign complex health insurance services end-to-end. Master quick user research, objective setting, journey mapping, service blueprinting, digital experience design, touchpoint specification, KPI definition, and creating actionable deliverables for immediate organisational impact.

Elevify advantages

Develop skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
  • Intangible service design: craft clear, human digital flows for complex benefits.
  • Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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