BPM (Business Process Management) Training
This course teaches Business Process Management (BPM) focused on order-to-delivery optimisation. Participants will map AS-IS processes, design efficient TO-BE flows, identify and resolve root causes, and establish key performance indicators (KPIs). It provides hands-on tools to minimise errors, accelerate fulfilment cycles, and synchronise operations with organisational objectives in management and administration roles.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This BPM Training equips you with practical tools to optimise Order-to-Delivery processes. You will learn to map current AS-IS workflows, set precise scopes, perform root cause analysis, and create improved TO-BE processes that reduce errors and delays. Gain expertise in designing KPIs, building dashboards, benchmarking performance, and developing implementation roadmaps with effective change management and governance for sustainable outcomes.
Elevify advantages
Develop skills
- Text-based BPMN modelling: convert complex procedures into streamlined process diagrams.
- AS-IS and TO-BE process mapping: capture, redesign, and enhance order-to-delivery workflows.
- KPI development for O2D: create, measure, and monitor critical logistics performance indicators.
- Root cause investigation: utilise 5 Whys, Fishbone diagrams, and Pareto analysis to resolve order discrepancies swiftly.
- Implementation planning: develop step-by-step rollout strategies, governance frameworks, and change management initiatives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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