Back-Office Training
This course equips you with skills to master back-office training for support teams. You will learn to design efficient onboarding programmes, create ticket-handling checklists, conduct practical training sessions, and establish feedback loops. These will enhance customer satisfaction, minimise errors, and provide scalable workflows for managers.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain a practical framework to design and manage efficient back-office support training. Build 30-minute sessions, reusable templates, and standardised checklists for ticket handling. Track key performance indicators, refine materials through audits and feedback, and develop a one-week onboarding programme to boost quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with 30-minute focused modules.
- Develop reusable back-office templates including checklists and forms.
- Create structured one-week onboarding plans with tasks and handoffs.
- Track and improve support quality using KPIs, SLAs, and audits.
- Implement feedback mechanisms to refine training materials continuously.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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