Administrative Organization Course
Gain mastery in administrative organisation to optimise workflows, clarify roles, establish SLAs, and monitor KPIs effectively. Acquire hands-on tools to eliminate delays, cut down errors, and synchronise Sales, Operations, and Finance teams for enhanced management and superior administrative efficiency.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to analyse existing processes, define clear roles using RACI matrices, and create efficient workflows with seamless handoffs between teams. You will learn to establish SLAs, handle queues, standardise templates, implement data governance, build basic dashboards, monitor key performance indicators, and apply continuous improvement techniques to minimise delays, errors, and rework in routine operations.
Elevify advantages
Develop skills
- Workflow design: Create straightforward, efficient processes across teams quickly.
- RACI and roles: Establish clear ownership, escalation routes, and concise role definitions.
- SLA configuration: Define response times, queues, and escalation protocols to reduce delays.
- KPI tracking: Monitor essential administrative metrics using simple dashboards and reports.
- Data governance: Standardise templates, access controls, and document management procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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