Workplace Conflict Management Course
This course equips HR professionals with skills to handle workplace conflicts effectively. Participants learn to diagnose root causes, conduct mediation sessions, create fair agreements, and measure outcomes using KPIs. It promotes better collaboration, employee retention, and a positive team environment through practical tools and strategies.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential skills in workplace conflict management. Master assessing conflicts, conducting structured mediation, and handling tough discussions confidently. Learn session preparation, emotion management, reframing issues, ensuring balanced participation, and forming clear agreements with timelines. Also, cover monitoring techniques, ethical involvement of managers, and metrics to foster collaborative teams.
Elevify advantages
Develop skills
- Practical mediation planning: design quick, safe, effective conflict sessions.
- Advanced facilitation skills: reduce tension using questions, reframing, and active listening.
- Root cause analysis: identify systemic and interpersonal conflict drivers swiftly.
- Agreement creation: develop clear, actionable, time-bound resolutions.
- Impact measurement: track progress with KPIs, surveys, and follow-up reviews.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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