Training Effectiveness Evaluation Course
This course equips you with essential skills to evaluate the effectiveness of customer support training programs, using KPIs, data analysis, and proven models to measure impact and drive improvements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course teaches you how to assess the actual impact of customer support training using practical tools and straightforward methods. You will learn to define KPIs such as AHT, FCR, CSAT, NPS, and quality metrics, create surveys and observation checklists, implement Kirkpatrick and ROI models, analyse quantitative and qualitative data, and convert insights into succinct, actionable reports and recommendations that stakeholders can rely on.
Elevify advantages
Develop skills
- Build KPI-linked training evaluations for call centre performance improvements.
- Analyse HR training data using basic statistics, tests, and clear visual dashboards.
- Design quick, reliable surveys, interviews, and checklists for training impact.
- Apply Kirkpatrick and ROI models to demonstrate the tangible business value of training.
- Turn evaluation findings into concise executive reports and action plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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