Soft Skills Training
Soft Skills Training for HR professionals provides hands-on tools to resolve conflicts, conduct mediations, restore trust, and safeguard team reputation. Utilising ready-to-use scripts, templates, and proven techniques, you can apply these methods directly in real-world workplace scenarios to drive positive outcomes and reduce risks effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to manage workplace conflicts confidently. You will learn to conduct effective one-on-one discussions, lead joint resolution sessions, and use proven mediation strategies. Develop skills in active listening, empathy, and creating psychological safety, while employing checklists, templates, and evidence-based approaches to rebuild trust, ensure confidentiality, and achieve sustainable improvements.
Elevify advantages
Develop skills
- Conflict coaching: Conduct targeted one-on-one sessions with effective questioning tools.
- Mediation skills: Lead joint meetings for fair and clear resolutions.
- Trust repair: Implement quick actions to rebuild team credibility swiftly.
- Psychological safety: Use active listening and empathy to de-escalate tensions.
- HR documentation: Employ checklists and templates to minimise legal risks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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